Care and Use

All tableware is food safe, lead free, and dishwasher safe—however, gentle handwashing is recommended to maintain the integrity and longevity of the piece.

Although all tableware is Microwave safe, it is not recommended as it can weaken the clay.

We do not recommend putting your pieces in the oven or on the stovetop. These tableware are not tested for extreme temperature such as hot oven and stove.
 

Return policy

Returns


It is important to us that our customers are happy with our products. Because of the nature of small business, we do not offer refunds, however, store credit can be issued. If your item was shipped to you and you are unhappy with the product please contact us at hello@joongdesign.com and we can discuss solutions.

To be eligible for an exchange, your item must be returned to us undamaged, and in the same condition it was received. Items must be returned within 15 days of receipt of goods to be issued an exchange or store credit. 

Damages and issues

All items are packaged with the utmost care so that they arrive safely. If your item arrives broken or damaged, or if you receive the wrong item, please contact hello@joongdesign.com with pictures of the damaged item and the original packaging. We will do our best to remedy the situation.

Shipping

Shipping Method

Shipping is available to destinations within the United States. Items will be shipped from California using UPS or USPS. Shipments will include tracking and insurance. Items will typically be mailed within 10 business days of purchase unless otherwise stated on the product page.

If you would like to have your item sent rush or with any other special handling, please email us at hello@joongdesign.com prior to placing your order.

Once the package leaves our studio, we are not able to access any information beyond what is available on the tracking page, and am not responsible for any delays or missing shipments.
 

Local Pickup

If you are able to pick up your items in person in San Francisco, you may choose the “Free pickup in San Francisco” shipping method during checkout for free pickup. I will contact you to arrange a meeting.

International shipping

Unfortunately due to the cost of shipping and fragility of items, international shipping is not available at this time.

Commissions

We are always available for commission partnerships. Please email us at hello@joongdesign.com to discuss availability and pricing.